PPID BNPT

Public information disclosure is required by law, and what is judged is not only the completeness of the documents but whether requesters can follow the procedure themselves. Legia designed and built the portal from that angle.

Year: 2024
Industry: Government & Institutions
Location: Bogor
Website: ppid.bnpt.go.id ↗
Services: UI/UX Design Website Development Web Application Development

PPID BNPT portal home page with an office building hero, six service entry points, and a public information request form

01About the client

PPID BNPT is the information and documentation management unit at the National Counter Terrorism Agency, serving public information requests under the information disclosure framework. The portal contains periodic information, on-demand information, and immediate information, along with service standards, reports, and the objection channel. Its service office is in Sentul, Bogor, with service hours on working days.

02Challenge

The information categories are themselves the first obstacle. Periodic, on-demand, and immediate information sound alike to someone filing for the first time, yet each has a different way of access, and a requester who picks the wrong route goes in circles before sending anything. On the other hand, the agency must show that its service actually runs, not merely exists. That means the number of requests and their outcomes must be publicly readable, and a requester who has already submitted must be able to check the status without phoning an officer.

03Legia's approach

Six main doors sit as cards right below the hero, from periodic information to the public satisfaction survey, so requesters choose the right route before entering any form. Submissions are arranged in tabs in one section: information requests, objections, and visit requests are in the same place so no one has to guess the page. Request statistics are shown as monthly charts with the breakdown of how many were granted, processed, and rejected, because those figures prove the service runs. Registration number tracking sits on the home page, and the periodic information list is built as a tiered table complete with the year and source unit so documents can be traced without filing a request first.

The request statistics section with a chart of requester data by month and a visitor counter along with PPID report cards, with the mobile view beside it

The periodic public information page with a tiered document table showing year, source unit, and a view button, along with the site footer

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