What happens after you contact Legia
Six stages from the first message to handover, including the document you receive at each one. Scale and duration depend on the service you choose, but the sequence is the same.
Six stages of work
At every stage there is one concrete thing in your hands, so you always know how far the work has come and what you need to decide next.
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You contact Legia
Through the form on the Contact page, WhatsApp, or phone. You do not need to prepare a technical specification first, just describe where things stand and the result you want. The Legia team replies within 1 business day.
What you receive: Your message is logged and answered by the Legia team.
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30-minute consultation
The Legia team listens to the state of your systems and shares an assessment, including when your need does not call for a new project yet or is better handled by someone else.
What you receive: An initial view of a sensible order of work.
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Needs assessment and quote
Legia reviews what is running today together with the people who run it every day, then drafts the scope and the basis for the cost. For some services, this assessment stage can be taken separately from the build.
What you receive: A scope document and a cost estimate.
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Written approval
No work starts before the scope is agreed in writing. A confidentiality agreement is signed before Legia receives access to your systems or data. For design and custom development work, a 50% down payment is paid before work begins.
What you receive: The project contract and a confidentiality agreement.
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Staged delivery
Results are handed over in parts for you to try regularly, not all at once at the end. Changes along the way are logged as separate requests, assessed for their impact on time and cost, and agreed before they are carried out.
What you receive: Results at each stage that you can review.
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Handover and warranty
The work is closed with a Handover Record, technical documentation, code, and access in your name. Legia fixes errors originating in its own work for 30 days after the record is signed.
What you receive: The Handover Record, documentation, and access.
What to prepare before the consultation
None of it has to be complete. The more you tell us, the more accurate the assessment Legia can give in 30 minutes.
- A picture of where your systems stand today, and the part that bothers you most.
- The result you want, as clearly as you can put it. Numbers or deadlines help a lot.
- The people who run the system every day, because the assessment works best with them.
- Documents or access you already have, such as the site address, a server list, or old designs.
- Constraints Legia should know from the start, such as budget, audit deadlines, or procurement rules.
Frequently asked questions
What if my needs are not clear yet?
That is perfectly normal and no reason not to contact Legia. Describe what you are experiencing now, and the Legia team will help work out the order of attack in the consultation.
When is payment due?
For design and custom development work, a 50% down payment is paid before work begins. Invoices are due in 14 calendar days. Subscription services such as maintenance and SEO follow the subscription terms written in the contract. Full details are on the Terms & Conditions page.
How are our data and system access protected?
A confidentiality agreement is signed before Legia receives access. Access is limited to what is needed, logged, and revoked when the work is done. Your data is also not entered into public AI services without your written consent.
What happens if requirements change mid-project?
Changes are logged as separate requests. Legia tells you the impact on time and cost first, and the work only starts once you approve.
Can we stop after the assessment stage?
For some services, the assessment stage can be taken separately from the build, so you can take the scope document and recommendations to someone else. The services that allow this are explained on their own pages.
The full terms are in the Terms & Conditions and the Service Standards.
Ready to tell us about your systems?
Start with one message. The Legia team replies within 1 business day and gives an honest assessment in a 30-minute session.